University of Edinburgh

Course 18: The Accidental Counsellor: supporting others in additional support needs work

Presented on Monday, 23 April 2018

Course evaluation summary

Number of Participants: 33
Number of Respondents: 33

Overall Assessment:

How would you rate the following: Poor = 1; Excellent = 5

Enhancement to your expertise




Content and supplementary material




Will you do anything differently as a result of today's training?

Use (or try to!) handout 6 - Person-centred approach to problem solving - to support colleagues identify and deal with issues.
I will be more empathic/express more positive regard to my husband! Less panic - empathic listening means I won't panic so much when a parent is telling me a problem. I don't have to 'fix it'.
Listen without trying to solve problems. Lots of stuff to take away and refer to later.
I will use some of these strategies in my future conversations with parents.
More importantly, it's reinforced a lot of my current approaches and given theory that has been really helpful.
Review practice of day to day working in tricky situations.
Once I have digested everything fully, yes!
Will think more carefully before acting.
Refer back to 'core conditions' - a change of mindset when dealing with angry/stressed colleagues/parents/children.
Implement some of the strategies.
Be more reflective on engagement and use of questions.
Make time for conversations with staff so they are more empathetic rather than all feeling rushed and harassed. Worthwhile in long term.
Will definitely be careful not to assume I know what a person is thinking/feeling.
More attention to how I listen and the questions I ask.
I think I will do a lot of things differently; on a professional/personal level around core conditions of effective relationships.
Be more aware of reflective listening.
I will think more about how to use these skills to work with difficult colleagues/parents.
I will read more on this subject and look for possible CPD opportunities.
I will follow up with more reading, and will work on listening skills with parents especially.
Be less of an 'expert' and help people identify their own solutions.
Put it into my everyday practice.
I will consider how to frame interactions with some colleagues differently.
Be more self aware of facilitating the core conditions and reflect more on their potential in creating effective relationships.
Yes. (3) This will make me more aware of my contact with families and colleagues.
Possibly a little more time.
Be more confident in difficult situations with parents, and a better listener.
Aim to apply the principles in my work with colleagues and parents.

How would you rate the following: Poor = 1; Excellent = 5

Enhancement to your expertise




Content and supplementary material




What was best about the course/event?

Interesting concepts and thought provoking.
The morning. Great outline of the basics of empathic listening/understanding of people's feelings. I will be able to take a step back if a parent is angry about something.
Informative with reading, practical activities and discussions.
The role play and practise was most useful.
Theory. Meeting others/networking.
Useful activities to build on understanding.
Lots of pointers in right direction. Chance to try out. Further reading.
Handout 6, as this gives practical examples.
Instruction/discussion on empathy and importance of core conditions.
Knowledgeable presenter.
Lots of information which is applicable to my practice.
Role play opportunity to have examples.
Time to reflect on own practice and meet new people who experience similar challenges.
Nice presenting style, friendly, approachable.
Great handouts and delivery was very thorough.
Mixing with other professionals. Learning new skills/understanding new ways of helping/working with professionals/parents/children I work with. Person centred approach to problem solving.
Touching base on important topics.
Good practical exercises.
Having time to discuss examples.
Interaction with colleagues.
A very good mixture of theory and group discussion.
The speaker was very clear in what he was saying.
The relevance of the information.
The problem solving model was particularly helpful.
Theory and practical information to apply to real situations.
Role plays, active learning and being able to use it practically.
Interesting, practical, good balance of information and active participation.
Theoretical content is very useful, especially when using this in a college setting.
Presented very well and explained well. Excellent handouts and information. Relevant to my post.

What, if anything, could have been improved about the course?

I would have liked more time to deal with the content in the handouts. Felt the session after lunch was a bit rushed.
The afternoon activity with the triad (the problem, counsellor & observer) was too tricky for our group. I think we could have done it if it had been split up into separate sections. Too hard for my 'counsellor' to keep in mind all the things/stages and listen and react to the issue/me. All three of us ended up talking about the problem.
Pace was slow to begin with, I felt, and more content could have been included.
Last bit was slightly rushed.
It would be good to see videos of best practice.
More time on dealing with resistance.
First session was little slow and we were too rushed at the end.
More case study handouts. Additional day.
Possibly less time for role play.
It was fine, perhaps less of an intro and more time on afternoon session.
The chairs are very uncomfortable. Could have been a bit longer to not rush the end.
Presentation could've been delivered quicker to get through all slides and allow greater interaction.
A little rushed at the end - another hour would have been okay for me.
Less pair/triad work.
Additional strategies like the problem solving model. Maybe some example situations.
Possibly shorter or fewer group/partner exercises, though this will differ depending on learning style of individuals.
I would prefer half hour lunch and leave earlier due to travel.

How did you hear about this course?

Course Info Email from SSC: 17
Co-ordinator/Line Manager: 6
SSC eBulletin: 4
Colleague: 4
SSC Website: 1

What other CPD training would you like the SSC to provide?

More related to subject.
Visual stress-overlays coloured paper, Meares-Irlen, tracking issues etc.
A follow up would be helpful when I have had a chance to try and practise it!
Value in follow up course. A forum where participants can remain in contact for support, shared experiences.
Mobility training updates for visually impaired, low vision aid assessments.
Monoculars - assessment, training to use and uses.
Follow up to this training - case studies? (12)
Team working/communication/assertiveness.
Promoting self-advocacy in VI/HI learners, from early years on.
Mediating, a follow up CPD.
Further training on these or similar 'counselling' skills sessions.
Learning/literacy media assessment (braille, braille and large print and large print only.