University of Edinburgh

SSC Course 13: Quality Improvement Workshop

Presented on Monday, 7th November 2016

Course evaluation summary

Number of Participants: 20
Number of Respondents: 17

Overall Assessment:

How would you rate the following: Excellent = 1; Poor = 5

Enhancement to your expertise


Content and supplementary material


How will you use what you have learned today?

Review quality assurance procedures in place across each of my teams. Undertake ‘validated self-evaluation’ exercise with another authority, selecting key focus area.
This will give me the opportunity to go forward with improving the sensory service via the self-evaluation documentation and process highlighted today.
Feel more in control. Break it down into manageable chunks.
To be discussed with my line manager.
Use the Quality Support Standards to inform a Quality Improvement Plan for the outreach team, choosing some appropriate key areas.
Download the materials from the NatSIP website and bring to staff meeting on Thursday.
Not panic about quality indicators but break down and focus on one or two areas.
Reporting back to team to refocus our attention on quality improvement.
Will undertake evaluation utilising the provided framework and with key points raised in mind.
Train staff on the quality improvement checklist.
Look at existing quality improvement materials in line with NatSIP materials.
Look again at identification, effectiveness of services and specific outcomes.
Yes, share with colleagues and plan to implement quality improvement by identifying three areas.
Use the NatSIP criteria with my team.
Greater clarity about quality improvement and how to take this forward.
I will cross reference the standards against those currently developing in Shetland. Shetland’s standards include development of specialist standards for VI.

How would you rate the following: Excellent = 1; Poor = 5

Clarity of presentation


Pacing of course/event


What was best about the course/event?

Knowledge, expertise and experience of presenter. Balance of input and discussion activities.
The self-evaluation materials and the advice on how to use them. Excellent!
Reassuring that the challenge is do-able. Networking.
Excellent presentation from Tina Wakefield - very informative and funny!
Useful, practical resource for use for Quality Assurance.
Discussing with colleagues how we could implement these targets.
Professional dialogue with colleagues, links to resources.
Challenging present practice. Discussion issues with colleagues.
Presenter was clear, stimulating and highly insightful.
The overview of the NatSIP document and discussion with other authorities.
Opportunity to discuss quality improvement with other people from other services in Scotland. (2)
Apart from excellent presentation, opportunity to network and to hear about other services and schools.
Input, audit tool, discussion.
Useful resource to use with my team.
Having time to think and reflect about issues presented.
Gaining a general awareness about the NatSIP Standards, and how they relate to work currently happening in relation to VI developments in Shetland

What, if anything, could have been improved about the course?

Would be good to know about the next steps of Scottish model. Is there one?
Would be great if my whole team could have heard and seen this course - reduce cost perhaps?

How did you hear about this course?

Course Info Email from SSC: 16
Co-ordinator/Line Manager: 1

What other CPD training would you like the SSC to provide?
Literacy skills and development of these with deaf children - especially at secondary level.
Toolkit is a useful resource. If there is a move to develop this in line with HGIOS4, can heads of services be involved as it is important that this evolves in line with what we feel will work.
ASD and AN
I think a good range of topics is being covered. Perhaps more notice if possible. Would it be possible to run courses for new managers? Most LAs are appointing managers for VI and HI who are not qualified, could you support this?
The QA (VI) Standards developing in Shetland include specific ones for VI. These are based on Scottish Developed Standards which are found in A Scottish Vision (Aitken & Todd, 2002, RNIB/Education Scotland). It is a work in progress and is being made available at: