Listening to understand

Content

A one day online training course looking at the principles of coaching, active listening and promoting patient centred practice.

It can feel like a daunting and confusing time when you first find out that your child has a hearing loss. Equally during periods of transition when you have to make difficult decisions about your or your child's ongoing hearing journey, having professionals around you from audiologists, speech & language therapists and teachers of the deaf who are empathic and active listeners is vital for a successful outcome. This course gave an introduction to the non-professonal counselling skills needed to support patients and families in ways that promote collaborative problem solving. Participants gained practical ideas to out into practice that could transform their interactions, navigating difficult conversations and building trust.

Target Audience

Audiologists, Teachers of deaf children and Speech & language therapists.

Presenter

Diana Harbor, HearTogether

Diana is dual trained as a Speech and Language Therapist and Audiologist and over the years has worked in both fields. Diana began as an audiologist and research associate in 1999, working for the MRC Institute of Hearing Research. In 2001 she joined the Nottingham Paediatric Cochlear Implant Programme (now NAIP) as a specialist speech and language therapist. In 2006 Diana joined the growing team at The Ear Foundation developing the Education programme, delivering courses and creating education resources. Diana helped co-lead activities and summer residentials with teenagers with hearing loss. More recently she has been practising educational audiology and works as a consultant SALT for Leicester City SEND service. Diana also runs her independent SALT practice, Khuluma and is a project manager at Hear Together.